Privacy policy
Effective Date: 12/04/2025
HealthMax Clinic is committed to safeguarding the privacy of all individuals whose personal data we collect and process. This Privacy Policy explains how we handle your personal information when you visit our website, interact with our clinic, or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy legislation.
By using our website (www.healthmaxclinic.co.uk), you agree to the terms of this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is:
HealthMax Clinic
45 Belvoir Street
Leicester
LE1 6SL
United Kingdom
Telephone: 0116 226 0681 / 0758 8300 093
2. Information We Collect
We may collect and process the following types of personal data:
a. Personal and Contact Information
Full name
Telephone number
Email address
Postal address
b. Health and Medical Information
Medical history and treatment details relevant to the care we provide
Information voluntarily shared during consultation or enquiry
c. Technical and Usage Information
Internet Protocol (IP) address
Browser type and version
Operating system and platform
Website usage data collected via cookies and tracking tools
d. Appointment and Transaction Information
Booking history
Payment method and transaction details (excluding full card details)
3. How We Use Your Information
We process personal data for the following purposes:
To schedule and manage appointments
To provide clinical assessments and treatments
To respond to your enquiries and provide customer support
To send appointment confirmations, reminders, and relevant service information
To process payments securely
To comply with regulatory and legal obligations
To monitor website performance and improve user experience
We will not use your personal data for marketing purposes unless you have explicitly provided your consent.
4. Legal Bases for Processing
We rely on the following lawful bases under the UK GDPR to process your personal data:
Consent – where you have given us clear permission to process your data for a specific purpose
Contractual necessity – to provide a service you have requested or entered into a contract for
Legal obligation – to comply with statutory or regulatory requirements
Legitimate interests – for purposes such as ensuring the security of our systems and improving our services, where your rights and freedoms do not override those interests
5. Data Sharing and Disclosure
We will not sell, rent, or lease your personal data to third parties. We may share your information with:
Healthcare professionals involved in your care
Service providers who support our operations (e.g., booking platforms, payment processors), bound by strict confidentiality agreements
Regulatory bodies, insurers, or law enforcement, where required by law or regulation
All data sharing is conducted in compliance with applicable data protection laws.
6. Data Storage and Security
We are committed to ensuring the confidentiality, integrity, and availability of your personal information. Measures include:
Secure storage systems with restricted access
Encryption and password protection where applicable
Staff training on data protection and confidentiality
Regular monitoring and security audits
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
Medical records: minimum of eight (8) years from the date of the last treatment, or longer if required by law or regulatory bodies
Enquiries and contact forms: retained only as long as necessary to respond and follow up
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under data protection legislation, you have the following rights:
Right of access – to request a copy of the personal data we hold about you
Right to rectification – to request correction of any inaccurate or incomplete information
Right to erasure – to request deletion of your data in certain circumstances
Right to restrict processing – to request limitation of processing under specific conditions
Right to data portability – to receive your data in a structured, commonly used format
Right to object – to object to processing based on legitimate interests
Right to withdraw consent – at any time, where processing is based on your consent
To exercise any of the above rights, please contact us at: [Insert privacy email address]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated:
www.ico.org.uk
9. Cookies
Our website uses cookies and similar tracking technologies to enhance user experience and analyse website performance. You can control or disable cookies through your browser settings. Please refer to our separate Cookie Policy for further details.
10. External Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites and encourage users to review their respective privacy policies.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legislation or our operations. Any changes will be posted on this page with a revised "Effective Date."
We encourage you to review this policy regularly.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact:
HealthMax Clinic